Refund & Cancellation Policy

MyFamPak™ partnerships are different from traditional advertising because each community edition offers category exclusivity. We accept only one participating business per category within a territory.

Once a partnership is confirmed and payment is received, the selected business category is reserved exclusively for that Partner and removed from availability to competing businesses. MyFamPak™ may also begin advertising preparation, design, production scheduling, Family Marketplace setup, and other services associated with the reserved position.

Cancellation Before Production

If a Partner cancels after reserving a category but before advertising production has begun, the cancellation is subject to a 35% cancellation fee.

This fee helps offset administrative, marketing, sales, preparation, and replacement costs associated with reopening and remarketing the exclusive category.

The remaining 65% of the initial payment will be refunded to the original payment method.

Cancellation After Production Begins

Once advertising design or production has begun, materials have been submitted for production, or the applicable production deadline has passed, the initial partnership payment is non-refundable.

MyFamPak™ Cancellation

If MyFamPak™ cancels an edition or is unable to provide the purchased partnership placement, the Partner may receive a refund of the applicable payment or, with the Partner's approval, a credit toward a future MyFamPak™ edition.

Ongoing Partnerships

Cancellation of future partnership periods is governed by the cancellation provisions contained in the Partner's signed MyFamPak™ Community Partner Agreement.

Questions

Questions regarding cancellations or refunds may be submitted before payment or before the applicable production deadline.

Email: accounts@myfampak.com